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Mail Services Specialist

Posted: October 2, 2019
operations | full time

The Impact Partnership is currently seeking a Mail Services Specialist.  The purpose of this role is to manage and maintain our mailroom by coordinating shipments, processing internal requests for sales documents, and distributing incoming packages.  Ideal candidate will have a determination to work hard, be naturally positive and have strong interpersonal skills.  They can easily cultivate positive relationships and consistently display a high degree of recognition, acceptance and prestige in dealing with others. 1-3 years’ experience with serving customers is desired.


  • Always presents a professional and respectful manner to our vendors, our agents and our staff
  • Efficiently and effectively handles all incoming requests within a 24 hour timeframe
  • Strategizes to implement the best process to ensure that packages arrive on time, complete, and in an impeccable state
  • Always eager to learn and willing to assist

Functional Job Description:

  • Monitor the mailroom inbox and take action on all items urgently
  • Open, sort and distribute incoming mail from all vendors-USPS, Federal Express, UPS and private companies
  • Interoffice mail delivery for all departments
  • Fulfill mailing requests from office staff including Federal Express labels
  • Coordinate delivery of hard copy sales material to advisors as needed
  • Process incoming agent marketing materials received and organize approval before shipping to advisors
  • Package and ship Patrick Kelly books to our partners
  • Maintain and organize inventory of all items stored in the off-site storage units
  • Monitor office shipping supplies and arrange orders when necessary
  • Operate a variety of office equipment, including computers, printers and mailing equipment
  • Coordinate and execute the shipment of mass mailings and special projects
  • Must be able to lift up to 40lbs

Desired Skills & Experience

  • High School Diploma required, Bachelor’s Degree preferred
  • Work harmoniously and effectively with others
  • MS Office Tools preferred, skilled in the use of a personal computer and specialized software
  • Excellent written and oral communication skills, strong follow through and sense of urgency, strong relationship building skills and problem solving skills
  • Handles multiple tasks easily and in an orderly fashion
  • Ability to adapt to change quickly
  • Possesses strong organizational skills and attention to detail

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