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System Administrator

Posted: June 19, 2019
technology | full time

Are you looking for an opportunity to make a difference at a high-growth, Inc. 5000-ranked company? The Impact Partnership is seeking a System Administrator for a full-time position. The technician will be responsible for providing consistent, excellent IT service and support to our company. As a member of the IT team, the technician will work closely with other members of the technology team to ensure business and personal goals are achieved.

Responsibilities

  • Installation and maintenance of desktop/server hardware and software and related administrative duties.
  • Adding, removing, and updating user accounts and information.
  • Respond to support requests in-person, by phone or email.
  • Execute routine maintenance of servers and software along with system performance tuning.
  • Analyze system logs and identifying potential issues with computer systems.
  • Provide remote computer and hardware setup and replacement.
  • Perform remote configurations and equipment setup.
  • Track, log and route problems/requests and document resolutions through a ticketing system.
  • Research questions using available information resources.
  • Stay current with system information, changes and updates.
  • Troubleshoot and resolve software and hardware related issues for OS X and Windows.
  • Maintain mobile devices including iOS and Android.
  • Introducing and integrating new technologies into existing environment.
  • Provide training to users on new applications, technologies and equipment.
  • Install, maintain, administer and update network infrastructure.
  • Project management along with selection of new software and platforms.

Desired Skills & Experience

  • 3 – 5 years Tech Support or System Administrator experience.
  • Microsoft Office 365 – Add/Move/Change
  • Windows 10 / Mac OS X / Windows Server / ESXi
  • Good understanding of hardware/software, server platforms, file servers, databases, network infrastructure and monitoring.
  • Strong Microsoft Office 2013/ 2016 experience.
  • Experienced Active Directory user.
  • Advanced PC and laptop hardware troubleshooting.
  • Printers – break/fix.
  • Server and Network troubleshooting.
  • Support telephone equipment, wireless networks, e-mail clients, and Windows client installed software.
  • Intermediate Android and iOS support.
  • Experience with Intune/MDM.
  • Quick learner, strong/effective problem solver, team player.
  • Exceptional interpersonal, verbal and written communication skills, with a focus on rapport-building, listening and problem solving skills.
  • Experience working in a team-oriented, collaborative environment.
  • Experience with a ticketing system.
  • Knowledge of systems management software for managing Windows/Mac machines.
  • Familiarity with vendor management.

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