Basic Troubleshooting Tips for Everyone

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Not everyone is an IT expert, but for many basic problems, you don’t need to be! Here are some solutions for a few of the most common tech problems.

Have you tried restarting it?

If you’ve ever dealt with tech support, you’ve likely been asked this question: Did you try turning it off and back on? Why? Is it some sort of IT inside joke? No – it actually works! Restarting your device is the most basic troubleshooting step you can take, and it weeds out many minor issues. This approach is effective on computers, tablets, phones, and many other devices and gadgets. The next time you run into a hung application or non-responsive desktop — or if something just seems “off” — try a reboot first.

Check for updates!

Many issues can be avoided or resolved by keeping your software up-to-date. If you run into an issue with an application you know gets updated regularly (Adobe, web browsers, most applications really), check the menu items for a “check for updates” option. Updates often include fixes for known issues that may apply to your situation. Operating system updates are also important for a healthy, functioning computer. To ensure you’re up to date, regularly check for Windows Updates in the control center or Apple OS X updates via the App Store.

Clear your cache!

This step applies to your web browser, be it Internet Explorer, Chrome, Firefox, or something else. These applications download and store certain items for future use, such as login sessions, site preferences, etc. While this is helpful in navigating your usual websites, there are times when it is advantageous to clear the existing data and start anew (not unlike rebooting your device). Since each browser handles this task differently, you can reference this article for steps on how to clear cache on all major browsers.

Google it!

If you run into an issue that presents any kind of error code or message, copy and paste the text into Google and see what you get. It’s possible that the appropriate fix or workaround is simple enough for anyone to perform. There are many step-by-step articles for addressing common issues that can be easily found by entering a few details of the issue you are experiencing into your search engine.

Most importantly, Use caution and be pragmatic when attempting your own repairs. If you don’t know what you’re doing, please call a professional for assistance.

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Stephen Odom, CEO of The Impact Partnership


Chief Executive Officer

Stephen started in the insurance marketing business in 2001 as a new business consultant. In 2002 he was promoted to Director of Sales and built a 200 million book of business from scratch. By 2005, he was one of the top wholesalers in the country, working with some of the top financial advisors and insurance agents across the USA. In 2008, Stephen was promoted to Co-President of one of the largest IMOs in the country.

In 2011, Stephen continued his entrepreneurship path and co-founded The Impact Partnership, an INC 5000 company. Stephen is responsible for the strategic vision of Impact and is laser-focused on creating a culture of growth for both internal teammates and our amazing customers.

Stephen lives in Kennesaw, GA, with his wife of more than 20 years, Kendra. They are blessed with three beautiful children Katie, Tyler, Anna Brooke, and Laya, their German Shepherd and Luna, their BernieDoodle.